Call Center Agent

Job description:

• Handle inbound and outbound calls in a courteous and professional manner.
• Respond promptly to customer inquiries and provide accurate information about products, services, or policies.
• Record and update customer information in the CRM system.
• Escalate complex queries or complaints to the relevant department for resolution.
• Follow communication “scripts” when handling different topics.
• Ensure high levels of customer satisfaction by delivering a positive experience.
• Meet or exceed performance targets (call handling, response time, quality, etc.).
• Support other team members and contribute to continuous service improvement.

Requirements:

• Female candidates preferred.
• Bilingual proficiency: Arabic & English (spoken and written).
• High school diploma or bachelor’s degree preferred.
• Minimum 6 months - 1 year of experience in a call center or customer service role.
• Strong interpersonal and communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with call center technology and CRM systems is an advantage.
• Customer-oriented attitude with problem-solving skills.

Job Type: Permanent

Work Location: In person