Call Center Agent

Introduction

Do you have the career opportunities as a Medical Office Specialist you want with your current employer? We have an exciting opportunity for you to join Texas Back Institute which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

Texas Back Institute offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Overall Description:

The Call Center Rep is the primary point of contact for new and existing patients seeking to schedule appointments with our providers.

Responsibilities include:

• Initial contact for incoming calls. Calls may be related to patient scheduling, care or unrelated calls for direction or instruction.
• Complete intake assessment as needed from callers.
• Determine scheduling needs based on intake responses, location and other factors.
• Schedule initial appointments utilizing EHR system.
• Respond to medical records request as required.
• Track incoming referral information. Maintain referral reporting systems.
• Enter phone notes in a timely and accurate manner.
• Reliable attendance required to ensure consistent excellent customer service.

Minimum Requirements

• High school diploma or equivalent. College preferred.
• Experience in medical office with high call volume preferred.
• Experience with patient intake processes preferred.
• Superior time management skills and a self-starter.
• Excellent communication skills and proven record of building and maintaining positive relationships. Ability to build rapport with patients and others quickly.
• Organized and detailed orientated with thorough follow up ability.
• Knowledge of insurance coverage and claims process preferred.

Competencies

• Maintain a positive attitude at all times. Always strive to find or be the solution for the customer.
• Present a professional image.
• Demonstrates exemplary customer service skills for both internal and external customers.
• Ability to relate effectively with others with demonstrated understanding of how to approach or respond to individuals based on their personal style and needs.

Physical Requirements While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands, fingers to handle or feel, occasionally walk or stand and infrequently carry boxes/supplies of 10 lbs. or less.

The physical requirements described above must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

TBI is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, physical or mental disability national origin, disability, veteran status, genetic information, pregnancy, age or any other characteristic protected by law. Supporting HCA Healthcare's 186 hospitals and 2,400+ sites of care, Physician Services plays a crucial role as the main entry point for patients looking for high-quality healthcare within the HCA Healthcare system. With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician-driven, value-added solutions to assist physicians in providing high-quality, patient-centered care, aligning with our mission to care for and enhance human life.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Medical Office Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.