Call Center Agent (Arabic Speaking) – Automotive Industry

Company: Al Waha Cars
Location: Doha, Qatar
Job Type: Full-Time

About Us

Al Waha Cars is a growing automotive company committed to delivering exceptional customer service and high-quality vehicle solutions. We are currently seeking a motivated and professional Arabic-speaking Call Center Agent with an automotive background to join our dynamic team.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently
• Respond to customer inquiries regarding vehicles, services, bookings, and promotions
• Schedule service appointments and follow up with customers
• Provide accurate information about products, pricing, and availability
• Maintain customer records in CRM systems
• Resolve customer complaints and escalate complex issues when required
• Support sales and service teams to ensure excellent customer satisfaction
• Achieve call handling targets and KPIs

Requirements

• Fluency in Arabic (mandatory)
• Good command of English (mandatory)
• Previous experience in the automotive industry (mandatory)
• Minimum 1–2 years of experience in a call centre or customer service role
• Strong communication and interpersonal skills
• Ability to handle customer concerns calmly and professionally
• Basic computer and CRM knowledge
• Ability to work under pressure and meet targets

Preferred Skills

• Knowledge of vehicle models, service processes, and automotive terminology
• Experience in handling customer follow-ups and appointment scheduling
• Strong problem-solving skills

What We Offer

• Competitive salary package
• Professional working environment
• Career growth opportunities
• Supportive team culture

Job Type: Full-time

Pay: QAR5,000.00 - QAR5,500.00 per month