Call Center Agent (Client Experience & Inside Sales)

Call Center Agent (Client Experience & Inside Sales)

Location: Morganville, NJ (In Office)
Schedule: Mon–Fri 8:00 AM–5:00 PM (In Office) • Occasional Sat 8:00 AM–12:00 PM (Saturday's Remote)

Job Summary

Arrow Pest Control is seeking an experienced Call Center Agent to join our Client Experience Division. This role focuses on customer service, appointment scheduling, inside sales, and client retention for a fast-paced service company. If you have strong communication skills, enjoy helping customers, and want to be part of a supportive team environment, this role may be the perfect fit.

Compensation

Starting Pay: $20–$24 per hour, based on experience
Additional earning potential through monthly commission and performance bonuses

Benefits

• Health, Dental & Vision Insurance
• Long-Term Disability
• Company-Paid Life Insurance
• 401(k) with Company Match
• Paid Training
• Generous PTO & Birthday Off after 90-Days
• Growth opportunities within a family-owned company

Responsibilities

• Answer inbound customer calls with professionalism and accuracy
• Schedule pest control services and coordinate with field technicians
• Conduct outbound follow-up calls and service reminders
• Support inside sales by identifying customer needs and recommending service programs
• Maintain detailed notes and data in CRM systems
• Assist with client retention and proactive outreach
• Work collaboratively with the Customer Experience and Operations teams
• Deliver exceptional service that aligns with the company's Core Values

Qualifications

• Minimum 2 years of call center experience required
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Close attention to detail and accuracy
• Positive, team-oriented attitude
• High School Diploma or equivalent (required)
• Experience in a service-based company preferred
• Bilingual candidates are a plus

Why Work With Us?

Arrow Pest Control is a family-owned New Jersey company with over 50 years of service. Our team is built on strong values—We Do The Work, Lead By Example, Always Safety First, Always Be Present, We Are All Brand Ambassadors, and We Are Pioneers. We provide a supportive environment where team members grow, succeed, and make a meaningful impact on our clients.

Work Location

Morganville, NJ – On-site
(Occasional remote Saturday hours 8:00 AM–12:00 PM)

How to Apply

Apply directly through Indeed with your resume. Qualified applicants will be contacted to schedule an interview.