Call Center Agent Cum Customer Service Representative

We are hiring a Call Center Agent cum Customer Service Representative to join our team. The ideal candidate will handle inbound and outbound calls, manage customer queries, and provide excellent customer support services to ensure client satisfaction.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Manage inbound and outbound calls in a professional manner.
• Maintain accurate records in the CRM system.
• Resolve customer complaints and escalate complex issues.
• Provide product/service information to customers.
• Achieve daily/weekly call center performance targets.