Call Center Agent / Customer Service Representative

Job Summary:

We are seeking a professional, bilingual (Arabic-English) Call Center Agent to join our clinic team. The ideal candidate will have prior experience working in a healthcare or clinic environment, strong communication skills in Arabic and English, and a proven ability to promote clinic services to existing and potential patients.

Key Responsibilities:

• Handle inbound and outbound calls in a courteous and professional manner.
• Provide accurate information about clinic services, procedures, doctors, and appointment availability.
• Promote and upsell clinic services such as health check-up packages, cosmetic procedures, or wellness programs.
• Respond to patient inquiries, resolve complaints, and provide excellent customer service.
• Schedule, reschedule, and cancel appointments using the clinic’s CRM or scheduling system.
• Follow up with patients regarding their upcoming appointments, missed visits, or treatment plans.
• Maintain confidentiality and adhere to patient privacy regulations (HIPAA or relevant local standards).
• Document all interactions in the system accurately and timely.
• Support clinic marketing campaigns by calling targeted patient lists and offering promotions or new services.
• Collaborate with internal departments (nursing, doctors, finance, etc.) to ensure smooth patient flow and satisfaction.
• Handle patient feedback and escalate issues as needed to the supervisor or management.
• Meet or exceed performance KPIs (call volume, sales targets, appointment booking rates, etc.).
• Perform any other duties or tasks as assigned by the Call Center Supervisor or Hiring Manager.

Job Type: Full-time

Pay: Up to AED3,000.00 per month