Call Center Agent / Customer Service Representative (FEMALE)

About Us

Sky View Real Estate is one of Dubai’s leading property brokerages, known for its commitment to delivering exceptional service and building lasting relationships with clients. We are seeking a motivated and detail-oriented Customer Service Representative (FEMALE) to join our team. The role involves client quality checks, tele-sales, and ensuring customer satisfaction at every stage of the client journey.

Key Responsibilities

• Conduct quality check calls with clients to ensure service satisfaction and collect feedback.
• Handle inbound and outbound calls to assist clients with queries related to properties, services, and documentation.
• Support the sales team with tele-sales activities, including introducing property listings and following up on leads.
• Maintain accurate records of client interactions and update the CRM system.
• Resolve client concerns promptly and escalate complex issues when necessary.
• Ensure a high level of professionalism and customer service in every interaction.
• Collaborate with internal teams to improve service quality and client experience.

Requirements

• Minimum 2 years of customer service / tele-sales experience (real estate experience preferred).
• Excellent communication skills in English.
• Strong phone etiquette and active listening skills.
• Ability to handle multiple calls and tasks in a fast-paced environment.
• Proficiency in MS Office and CRM software.
• Positive attitude, patience, and a customer-first mindset.
• Must be based in Dubai and available for immediate joining (preferred).

What We Offer

• Competitive salary + incentives.
• Benefits as per UAE labor law.
• Training and professional development opportunities.
• A collaborative and supportive work environment.

How to Apply:
Submit your CV to amanpreet@skyviewre.ae. Only shortlisted candidates will be contacted for interviews.

Job Type: Full-time

Experience:

• Customer Support: 1 year (Required)