Call Center Agent (English Account)

Key Responsibilities:

• Handling Customer Interactions: Answering a high volume of calls, emails, and potentially live chats or social media messages in a professional and courteous manner.
• Problem Solving & Support: Identifying customer needs, researching issues, and providing accurate information or solutions, which often includes technical troubleshooting and de-escalation of difficult situations.
• Data Management: Accurately obtaining information and documenting all customer interactions, transactions, comments, and complaints within a Customer Relationship Management (CRM) system or database.
• Adhering to Standards: Following company policies, procedures, and communication scripts, while working to meet Key Performance Indicators (KPIs) such as average handling time.
• Collaboration: Coordinating with internal departments and team members to ensure prompt and complete resolution of customer issues.

Job Type: Full-time

Pay: E£14,000.00 - E£17,000.00 per month