Call Center Agent (Outboud US)

Company Description

Mashkraft delivers innovative technology solutions to clients who are redefining their industries and business models. The organization is driven by a strong passion for emerging technology trends and their real-world impact. contributing to technology that is actively changing the way people do business.

Role Description

This full-time, on-site Call Center Representative (Outbound Sales US) role is based in Lahore. The Call Center Representative will make outbound calls to prospective and existing customers in the US market to promote products and services, qualify leads, and close sales in alignment with company targets. Daily responsibilities include following scripted and non-scripted sales pitches, answering customer questions, handling objections, and recording detailed call notes in the system. The role involves maintaining high levels of customer satisfaction, meeting performance metrics such as call volume and conversion rates, and collaborating with team members and supervisors to improve sales strategies. The representative will also stay current on product knowledge, pricing, and promotional offers to ensure accurate and persuasive communication.

Required Skills

• Strong Customer Satisfaction orientation, including the ability to build trust, handle concerns, and maintain positive relationships.
• Excellent Interpersonal Skills, active listening, and clear verbal communication in English, particularly for US-based customers.
• Solid Computer Literacy, including proficiency with call center software, CRM tools, and standard office applications.
• Ability to work on-site in Lahore, meet sales and performance targets, and adapt to a fast-paced, metric-driven environment.
• Prior experience in international outbound sales or BPO/call center operations is preferred.
• High school diploma or equivalent required; further education in business, marketing, or communication is a plus.
• Willingness to work US shifts and maintain a professional, ethical approach to customer interactions.

Qualifications

• Bachelors Degree / A- Level - Fresh A Level Students are Encouraged to Apply
• Strong English Verbal Skill without Accenet
• Knowledge of CRM tools such as Sakari, Salesforce etc
• Ability to work in pressure

Pay: Rs50,000.00 - Rs100,000.00 per month

Work Location: In person