Call Center Agents (Night Shift)

Fresh Graduates Can Also Apply

Business Domains:

• Solar Design Services
• Architect Design Services
• Truck Dispatch
• Car Haul Services
• Solar Contractor (USA)

Key Responsibilities:

• Make outbound calls to follow up with customers or promote products/services (if required)
• Resolve customer complaints and provide appropriate solutions within a timely manner
• Maintain accurate records of customer interactions and transactions
• Provide product and service information to customers
• Escalate complex issues to supervisors when necessary
• Meet performance targets such as call handling time, quality scores, and customer satisfaction

Required Skills and Qualifications:

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to handle high call volumes and work under pressure
• Basic computer proficiency and familiarity with CRM systems
• Active listening skills and a customer-focused mindset
• Ability to work flexible shifts, including evenings or weekends if needed
• Primary focus on sales roles (call center – USA Market)
• Establish a long-term, performance-based partnership

Work Location: In person