Call Center Associate

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Call Center Associate to join our team in Dubai, Dubayy (AE-DU), United Arab Emirates (AE).

Call Center Associate Dubai Key responsibilities

• Responsible for managing a customer through the complete implementation and deployment process of a property management system.
• Develop and maintain a strong supporting relationship with the property through phone calls and emails.
• Ensure that all appropriate information is provided, received, and verified in preparation for a successful deployment or upgrade of the PM system at property level.
• Develop pre-work for property administrative tasks and configurations to ensure compliance to brand standards for room types, standard and local rate plans.
• Manage the customer relationship through the deployment process to ensure satisfaction. Schedule and monitor the completion of the installation.
• Provide updates to vendors when necessary.
• Complete all necessary review of configuration documents and successfully initiate and complete cutover and balancing of inventory for installs, escalating when necessary to the appropriate groups.
• Responsible for managing multiple relationships for deployment at the same time.

Key Skills

• Preferably with a college degree in Hospitality Management, or equivalent
• With excellent personal presentation and interpersonal skills, good problem-solving ability and be proficient in Hotel property management systems, in particular Opera and other PMS.
• Fluent in reading, writing and spoken English language skills.
• Fluent in reading, writing and spoken Spanish language skills.
• Strong administrative skills are essential, with outstanding demonstrated coaching and development skills.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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Call Center, Consulting, Sales, Technology

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