Call Center & Catering Coordinator

Job Description – Call Center & Catering Coordinator

About us
Yamanote Atelier is a Dubai-born Japanese bakery and café concept, blending authentic Japanese flavors with modern culinary artistry. Since its establishment, Yamanote has built a reputation for its signature breads, pastries, cakes, and premium café offerings, crafted with the highest quality ingredients and a passion for excellence.

Role Overview

The Call Centre & Catering Coordinator is responsible for managing customer interactions across all channels, ensuring smooth order processing, and supporting catering and B2B operations. The role requires strong communication skills, attention to detail, and a customer-first approach.

Key Responsibilities

1. Handle inbound calls, emails, delivery platform orders, and social media inquiries in a timely and professional manner.

2. Process and assign customer orders to the correct outlet, coordinating with teams to ensure accurate and timely deliveries.

3. Manage catering inquiries, prepare quotations, and maintain the catering & events calendar in coordination with the Catering & B2B Manager.

4. Liaise with outlets and logistics teams to ensure smooth execution of catering and delivery orders.

5. Collect and report customer feedback, escalating complaints or service issues to management.

6. Maintain an updated customer database and support preparation of key operational and sales reports.

7. Provide product knowledge, promotions, and company information to customers confidently.

8. Assist with obtaining permits and approvals for catering events, and follow up post-event to ensure client satisfaction.

9. Uphold company service standards, maintain professionalism, and actively participate in training and development.

Qualifications & Skills

1. Proven experience in customer service or coordination roles, preferably in F & B or hospitality.

2. Strong communication and interpersonal skills.

3. Ability to manage multiple tasks, prioritize, and work under pressure.

4. Proficiency in MS Office and familiarity with delivery/catering platforms.

5. Detail-oriented, organized, and committed to excellent customer experience.

Send your resume to humanresource@yamanoteatelier.com

Job Type: Full-time