Call Center CSRs

Job description:

Responsibilities:

• Respond to a high volume of outbound customer calls regarding our products or services.
• Actively listen to customer concerns, identify their needs, and provide accurate and helpful information.
• Document all customer interactions clearly and concisely within the CRM system.
• Upsell or recommend additional products or services when appropriate (depending on the company)
• Maintain a positive and professional demeanour throughout all interactions, fostering trust and building customer satisfaction.

Qualifications:

• Bachelor's degree in Computer Science, or equivalent field.
• High school diploma or equivalent.
• Excellent verbal and written communication skills, with the ability to clearly explain information and build rapport with customers.
• Active listening skills to effectively understand customer inquiries and concerns.
• A positive and enthusiastic attitude with a genuine desire to help others.
• Ability to learn quickly and adapt to new information.
• Proficiency in computer skills, including basic data entry, and a willingness to learn new software.

Job Type: Full-time Onsite

Location: Bahria Town, Phase 4, Civil Center, Rawalpindi

Job Type: Full-time

Work Location: In person