Call Center Customer Service Representative

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE

The Call Center Customer Service Representative serves as a primary point of contact for customers using banking and payment processing products and services. This role is responsible for delivering accurate information, resolving issues efficiently, and ensuring a secure, compliant, and positive customer experience across all interactions. This position is a 6-month contract assignment with the chance of getting hired on permanently after 6 months. This position will pay $20/hr. and be 100% onsite in Blue Ash.

RESPONSIBILITIES

• Handle inbound and outbound customer calls, emails, and chat inquiries related to banking accounts, card services, digital payments, transactions, and payment processing solutions
• Verify customer identity and account information in accordance with security, privacy, and regulatory requirements.
• Resolve customer issues such as transaction inquiries, payment disputes, account maintenance, card replacements, and technical troubleshooting.
• Educate customers on banking products, payment tools, fees, policies, and digital self-service options.
• Accurately document customer interactions, actions taken, and outcomes in internal systems
• Identify potential fraud, suspicious activity, or compliance concerns and escalate according to established procedures.
• Meet or exceed service level agreements, quality standards, and performance metrics.
• Collaborate with internal teams including operations, fraud, and technical support to ensure timely resolution of customer issues.
• Maintain up-to-date knowledge of company products, banking regulations, and payment industry best practices.

QUALIFICATIONS

• High school diploma or equivalent; college coursework or degree preferred.
• One or more years of customer service or call center experience, preferably in banking, financial services, or payment processing.
• Strong verbal and written communication skills with a customer-focused mindset
• Ability to handle sensitive financial information with professionalism and discretion.
• Basic computer proficiency and experience navigating multiple systems simultaneously.
• Strong problem-solving skills and attention to detail

If you are interested in learning more, please apply now.