Call Center Director

Trueline's client, a fast-growing residential exterior remodeling company based in NJ, is seeking a Call Center Director to build and lead a high-performing outbound sales team. This is a hands-on leadership role responsible for creating scalable outbound calling operations, developing talent, and driving consistent lead generation through cold outreach and strategic follow-up.

What You'll Do as the Call Center Director:

• Build, launch, and manage an outbound cold-calling team of 5-15 representatives

• Develop call scripts, outreach strategies, and follow-up processes to drive qualified appointments

• Personally contribute to outbound calling efforts while establishing performance standards

• Hire, onboard, and train entry-level and mid-level sales development reps

• Lead daily team meetings focused on metrics, motivation, and accountability

• Monitor KPIs including call volume, contact rate, set rate, and conversion performance

• Collaborate with sales and operations leadership to align on revenue goals and pipeline needs

• Create a structured training and coaching program to continuously improve team performance

Must-Haves as the Call Center Director:

• Prior experience leading an outbound call center or inside sales team

• Proven success building and scaling a team from the ground up

• Strong track record in cold calling and appointment setting

• Experience recruiting, hiring, and developing sales talent

• Data-driven mindset with comfort managing KPIs and performance dashboards

• Ability to work onsite in NJ and lead from the front

Nice-to-Haves as the Call Center Director:

• Experience in residential remodeling, roofing, siding, or windows

• Familiarity with CRM systems such as HubSpot

• Background in script development and sales training programs

Our Client Offers:

• Competitive base salary plus commission with OTE around $100,000-$120,000 per year

• Performance-driven bonus structure

• Lifetime gym membership and frequent team events

• Clear advancement path within a growing leadership team

• Tight-knit, family-owned, values-driven culture

• Full-time schedule, Monday through Friday with occasional Saturday mornings as needed

This is an ideal opportunity for a motivated sales leader who wants to build something meaningful, develop a team from the ground up, and make a direct impact on company growth.

Trueline and its clients are unabashed equal-opportunity employers committed to a diverse workforce. We welcome smart and ambitious applicants and recruit, refer, hire, place, and promote without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by federal or state law.