Call Center Manager

Company Overview
Sivan Windows and Doors specializes in distributing high-quality windows and doors to homeowners and construction companies alike. We are passionate about providing exceptional products and outstanding customer service to help our clients enhance their spaces.

Overview
This role requires someone who understands how to turn phone calls into booked appointments, manage team performance, and drive measurable results through strong follow-up systems and KPI tracking.

Key Responsibilities

• Manage and lead a call center team responsible for booking appointments for the sales department
• Convert inbound and outbound calls into qualified leads and scheduled consultations
• Build and enforce follow-up systems to maximize appointment conversion
• Track and manage daily KPIs including call volume, conversion rate, and appointments set
• Work closely with the sales team to ensure appointments are confirmed and attended
• Monitor call quality and train staff on effective call handling and lead conversion
• Manage leads and customer data through Salesforce CRM
• Analyze lead sources and marketing channels to improve performance and conversion rates

Requirements

• Proven experience managing a call center or appointment-setting team
• Experience in home improvement, remodeling, windows, doors, roofing, solar, or similar industries
• Strong understanding of lead conversion and appointment setting processes
• Experience working with Salesforce or similar CRM systems
• Ability to track and manage performance using KPIs and reporting
• Strong leadership, communication, and organizational skills

Preferred Experience

• Experience managing inside sales or lead generation teams
• Experience working in a high-volume inbound lead environment

Compensation

• Competitive base salary
• Performance bonuses based on team results
• Opportunity to grow with a rapidly expanding company

Work Location: In person