Call Center Sales Supervisor

Grand Circle Corporation is seeking an experienced and results-driven Call Center Sales Supervisor to lead a 90% remote team of travel sales representatives. This role is responsible for driving revenue growth, coaching high-performing sales teams, and optimizing conversion performance in a virtual call center environment.

Responsibilities

• Lead, motivate, and develop a team of remote travel sales representatives, fostering a high-performance culture focused on revenue growth, accountability, and customer engagement.
• Monitor and manage sales performance metrics including conversion rates, upsell rates (pre/post trip extensions, travel protection, and airfare), and call center KPIs (AHT, ACW, ATT, ASA), implementing strategies that consistently exceed performance targets.
• Conduct regular sales coaching sessions, call reviews, and performance feedback to strengthen selling techniques, product knowledge, and consultative sales capabilities.
• Support representatives in handling complex or high-value sales opportunities, assisting with closing strategies and ensuring an exceptional customer buying experience.
• Develop and deliver virtual sales training programs focused on objection handling, upselling, cross-selling, and consultative travel sales.
• Write, deliver, and monitor progress against Performance Management Actions (PMAs) when necessary, ensuring clear performance expectations and measurable improvement plans.
• Partner closely with Sales Leadership, Marketing, and Operations to align promotions, product launches, and campaign strategies that drive bookings and revenue growth.
• Maintain strong knowledge of Grand Circle travel products, destinations, and promotions in order to effectively coach and support the sales team.
• Demonstrate willingness to incorporate AI-enabled tools (such as Copilot) into daily workflows to improve efficiency, analyze performance trends quickly, and generate insights that support data-driven sales decisions.
• Maintain operational flexibility by quickly shifting priorities during high-volume periods, including stepping into the phone queue when needed to support service levels and team success.

Qualifications

• Minimum of 3 years of supervisory experience in a call center sales environment, preferably leading remote sales teams.
• Proven track record of driving sales performance, revenue growth, and conversion improvement in a contact center environment.
• Strong leadership and coaching abilities with experience developing high-performing sales teams.
• Excellent communication and interpersonal skills with the ability to motivate, influence, and guide remote team members.
• Strong analytical skills with the ability to interpret sales data and translate insights into actionable strategies.
• Ability to work occasional evenings, weekends, and holidays to support call center sales operations.

Total Rewards

The base salary range for this role is $65,000-70,000 annually. Final compensation may vary based on relevant experience, skills, internal equity, and geographic location. This role will also be eligible for additional compensation in the form of commission with an OTE of $13,000 annually.

• Health & wellness: Comprehensive and heavily subsidized medical, dental, and vision plans.

• Time for you: Substantial Paid Time Off (PTO)

• Travel more, spend less: 50% off company trips for you and a companion.

• Your future, secured: 401(k) with company match, life insurance, and disability coverage.

• Continuous growth: Tuition assistance and professional development opportunities.

• Extra perks: Commuter benefits, FSA options, pet insurance, home & auto discounts, and paid volunteer time off.