Call Center Manager

We are urgently seeking a Call Center Manager for one of our clients, a growing startup company based in Karachi.

Responsibilities

• Manage daily call center operations
• Lead, train, and supervise call center agents
• Set daily/weekly sales targets for the team
• Drive sales and ensure achievement of revenue goals
• Develop and improve call scripts to increase conversions
• Monitor agent performance and provide daily feedback
• Conduct daily team meetings and motivation sessions
• Personally handle important or difficult customer calls
• Ensure proper follow-up on all leads and inquiries
• Maintain simple manual records of calls, leads, and sales
• Identify performance gaps and take corrective actions
• Work closely with management to improve sales output

Requirements

• Bachelor’s degree (preferred but not mandatory)
• 4–7 years of experience in call center, telesales, or direct sales
• At least 2 years in a team lead or supervisory role
• Strong sales background (tele sales experience preferred)
• Good communication skills in Urdu and basic English
• Strong leadership and team handling skills
• Target-oriented and sales-driven mindset

Salary: Market Competitive

Location: Karachi

Work Location: In person