Call Center Manager

Automated Health Systems is seeking an Call Center Manager to support contact center operations and staff leadership to support the Mass Health Medicaid project.

Benefits

• Health, dental, and vision insurance
• 401(k)
• Employee wellness program
• Training and career growth opportunities

Responsibilities

• Support oversight of daily contact center operations
• Supervise contact center supervisors and staff
• Monitor service level metrics and operational performance
• Assist with staff scheduling and workforce coordination
• Review reports and analyze operational trends
• Support staff training and development
• Monitor contact center systems and performance
• Collaborate with leadership on operational improvements

Requirements:

Qualifications

• Bachelor’s degree in related field or equivalent experience required
• 3–5 years of call center management experience
• Experience in healthcare or human services preferred
• Strong leadership and communication skills
• Strong computer and reporting skills

Automated Health Systems is an Equal Opportunity Employer.