Call Center Manager – SEO / Digital Marketing Campaign

About the Role

We are seeking an experienced and dynamic Call Center Manager to lead our SEO / Digital Marketing campaign team. The ideal candidate will have a strong background in managing outbound and inbound teams, driving performance, and optimizing processes to achieve campaign goals.

Key Responsibilities

• Supervise, coach, and motivate call center agents working on SEO and digital marketing campaigns.
• Monitor daily operations and ensure team KPIs and quality standards are met.
• Develop and implement performance improvement strategies.
• Coordinate with the marketing and sales teams to align call strategies with campaign goals.
• Prepare reports on team performance and suggest data-driven improvements.
• Manage scheduling, attendance, and overall call center efficiency during the night shift.

Requirements

• Proven experience as a Call Center Manager or Team Lead (preferably in digital marketing or SEO campaigns).
• Excellent communication, leadership, and problem-solving skills.
• Strong understanding of call center metrics, CRM tools, and performance analysis.
• Ability to manage a night shift team effectively.
• Bachelor’s degree in Marketing, Business Management, or a related field preferred.

What We Offer

• Competitive salary (PKR 150,000 – 200,000).
• Growth opportunities in a fast-paced digital marketing environment.
• Supportive management and performance-driven culture.

To Apply:

You may directly approach on WhatsApp too (03254283182).

Mention applied position then share resume.

Job Type: Full-time

Pay: Rs150,000.00 - Rs200,000.00 per month

Application Question(s):

• Are you comfortable working in night shift?

Work Location: In person