Call Center Operators/ Dispatchers

Type:

• 3 months to 1 year contract with additional option years.

Full Time or Part Time:

• Full-Time

Pay Rate:

• $18.00 – $28.00 per hour (negotiable).

Location:

• TBD – Onsite
• Must be willing to relocate anywhere in the US

Language Requirements:

• Write, read, and speak English

Language Preferences:

• Bilingual (English/Spanish)

Job Overview
We are seeking dedicated Call Center Operators / Dispatchers to provide emergency communication services, including receiving, prioritizing, and dispatching emergency and non-emergency calls for fire, rescue, and other public safety services. This role ensures timely and accurate information flow between the public, field responders, and other departmental personnel. Operators will maintain records, operate communication and dispatch systems, and provide customer service under high-pressure conditions. Candidates must hold or be eligible to obtain a security clearance and maintain it as required. Clearance level is to be determined. Performs other duties as assigned.

Experience Requirements

• Minimum of two (2) years of experience in emergency communications, dispatching, or call center operations
• Experience operating multi-line phone systems, radio communication, and computer-aided dispatch systems
• Ability to follow protocols for prioritizing and routing emergency and non-emergency calls
• Strong communication, decision-making, and problem-solving skills
• Ability to work effectively under stress and maintain composure during emergency situations

Experience Preferences

• Experience in a municipal or county emergency dispatch center
• Knowledge of fire, EMS, and law enforcement operations
• Familiarity with NFPA or APCO standards for emergency communications

Physical Requirements

• Ability to sit for extended periods while operating communication systems
• Ability to hear, speak, and type clearly under stressful conditions
• Ability to perform multitasking duties with attention to detail and accuracy

Education Requirements

• High School Diploma or equivalent recognized certification

Education Preferences

• Emergency Communications Certification or Dispatcher Training Certification

Training Schedule:

• TBD

Schedule:

• Varies based on operational needs; includes availability for nights, weekends, and holidays

Dress Code:

• TBD

Benefits:

• TBD

Additional Information:
Drug screening, background, and reference checks are performed if required. Valid identification and reliable transportation are required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.