CALL CENTER REPRESENITIVE

Woody Folsom Automotive Inc is seeking a dedicated Call Center Representative to join our team in Baxley, GA. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inbound and outbound calls, assist customers with inquiries, and ensure a positive experience representing our brand.

Responsibilities

• Answer incoming calls and respond to customer inquiries promptly and professionally
• Provide accurate information about products, services, and promotions
• Resolve customer issues efficiently and escalate when necessary
• Document call information and maintain customer records
• Follow company policies and procedures to ensure compliance
• Collaborate with team members to improve customer satisfaction

Requirements

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to handle multiple tasks and work in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Familiarity with call center software and CRM systems is a plus
• Previous experience in a customer service or call center role preferred

Benefits

• Competitive salary ranging from $40,000.00 to $60,000.00 per year, paid bi-weekly
• Health, dental, and vision insurance options
• Paid time off and holidays
• Opportunities for career growth and development
• Supportive and collaborative work environment

About the Company

Woody Folsom Automotive Inc is a trusted name in the automotive industry, committed to providing exceptional service and quality vehicles to our customers. Located in Baxley, GA, we pride ourselves on fostering a positive workplace culture and delivering excellent customer experiences. Join our team and be part of a company that values integrity, teamwork, and customer satisfaction.

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