Call Center Representative

Company: DigitalAgile Solution
Location: Conetower, 3rd Floor, Regency Plaza, Lahore
Job Type: Full-time, On-site

Timings: 6:30 PM – 3:30 AM (Night Shift)

About Us

DigitalAgile Solution is a fast-growing digital marketing company, providing innovative solutions to clients in the USA. We are looking for energetic and customer-focused individuals to join our call center team and support our US operations.

Key Responsibilities

• Handle inbound and outbound calls to assist US-based clients.
• Provide accurate information regarding our digital marketing services.
• Maintain professional communication and build positive client relationships.
• Record and update customer details in the system efficiently.
• Meet daily/weekly targets and contribute to team performance.
• Handle customer concerns with patience and resolve queries effectively.

Requirements

• Minimum 1 year of experience in a call center or customer support role (US campaign preferred).
• Excellent English communication skills (both verbal and written).
• Strong interpersonal and problem-solving skills.
• Ability to work in night shifts (6:30 PM – 3:30 AM).
• Basic computer knowledge and familiarity with CRM tools is a plus.

Job Type: Full-time

Work Location: In person