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Call Center Representative
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- Handle inbound and outbound calls efficiently while maintaining a professional demeanor, ensuring customer satisfaction at every interaction.
- Diagnose customer issues by asking targeted questions, providing tailored solutions, and guiding customers through troubleshooting processes.
- Document all customer interactions accurately in the CRM system to ensure seamless follow-up and track recurring issues.
- Upsell and cross-sell products or services based on customer needs while adhering to ethical standards and company policies.
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