Call Center Representative

At Entertainment Travel Associates , we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Role Overview: The Call Center Representative serves as the front-line voice of the company. This role focuses on providing excellent customer service, resolving issues efficiently, and ensuring a positive experience for every caller.

Key Responsibilities

• Handling high volumes of inbound and/or outbound calls professionally.
• Identifying customer needs, researching issues, and providing accurate solutions.
• Using CRM (Customer Relationship Management) software to document all interactions.
• Meeting performance metrics related to call quality, duration, and customer satisfaction.
  
  

Qualifications

• Patient, empathetic demeanor with strong active listening skills.
• Ability to multitask, such as typing while talking and navigating multiple software tabs.
• Previous experience in customer service or retail is highly valued.
  
  

Additional Information

• Competitive salary with performance-based growth opportunities
• Professional development and career advancement pathways
• Collaborative and supportive work environment
• Skill-building opportunities across multiple areas of marketing
• Full-time position with structured schedule