Call Center Representative - 1st shift

Remote Travel Consultant (First Shift) | Customer Service & Call Center
Location: Remote (U.S.-based)
Schedule: Full-Time | First Shift (Daytime Hours)
Travel Incorporated is hiring Remote Travel Consultants to support our growing customer service and call center operations. This role is ideal for individuals seeking work-from-home jobs, entry-level travel careers, or opportunities in client support and hospitality.
If you’re organized, people-focused, and comfortable in a fast-paced environment, this position offers a pathway into a stable, long-term remote career.

What You Can Expect
Structured Onboarding & Paid Training

• 14-week paid training program designed for success
• Local hires attend onsite training; non-local hires complete training remotely with two required weeks in Duluth, GA (travel paid)
• Hands-on learning in booking systems, customer interactions, and travel coordination

Remote Work Environment

• Fully remote position after training
• Company-provided equipment
• Ongoing support from leadership and peers

Career Development Opportunities

• Build experience in travel planning, reservations, and customer support
• Opportunity to grow into more advanced, consultative roles over time

Core Responsibilities

• Manage inbound customer interactions via phone, email, and chat
• Assist clients with travel reservations, itinerary planning, and trip changes
• Provide accurate information on flights, hotels, and travel policies
• Resolve issues and deliver high-quality customer service experiences
• Maintain detailed and accurate records in booking and CRM systems
• Partner with internal teams to ensure seamless travel coordination

Qualifications & Skills

• Background in customer service, call center, retail, or hospitality is preferred
• Strong verbal and written communication skills
• Comfortable multitasking across multiple systems and platforms
• Detail-oriented with strong organizational abilities
• Ability to work independently in a remote work environment
• Basic computer skills (email, chat platforms, data entry, CRM tools)
• High school diploma or equivalent required

Schedule & Work Requirements

• Remote (work-from-home) – must have a dedicated workspace
• Reliable high-speed internet required (no satellite or select wireless providers - specifically, TMobile and Verizon)
• Training Schedule: Monday–Friday, 8:00 AM–5:00 PM ET
• Post-Training Schedule: First shift with start times between 7:00 AM–10:30 AM ET
• Travel to Duluth, GA 2–3 times per year for meetings and development

Why Join Travel Incorporated?

• Established company in the travel and hospitality industry
• Paid training and ongoing professional development
• Clear path for advancement within customer service and travel roles
• Collaborative, team-oriented culture
• Equipment provided + travel expenses covered for required training

Apply Now – Remote Customer Service Career in Travel
If you’re searching for remote jobs, call center positions, or travel-related careers, this is your opportunity to get started. Join Travel Incorporated and help deliver exceptional service to travelers worldwide.
Apply today at travelinc.com
This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location.

Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com.

Connecting innovative technology with superior service to advance business travel

This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location.

Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com.

Connecting innovative technology with superior service to advance business travel