Call Center Representative (Female)

About the Role:
We are seeking motivated and enthusiastic female candidates to join our team as Call Center Representatives in Rawalpindi. The ideal candidate will have excellent communication skills, a customer-focused attitude, and the ability to handle inquiries professionally. This is a great opportunity for those looking to build a career in customer service.

Key Responsibilities:

• Handle inbound and outbound calls to assist customers with their inquiries.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues in a timely and professional manner.
• Maintain customer records and update information in the database.
• Meet performance targets and achieve customer satisfaction goals.
• Follow communication scripts and guidelines provided by the company.

Requirements:

• Minimum Intermediate (FA/FSc) qualification; Bachelor’s degree preferred.
• Excellent communication skills in Urdu and English.
• Strong problem-solving and multitasking abilities.
• Basic computer skills and familiarity with CRM systems is a plus.
• Prior experience in a call center or customer service role is an advantage but not mandatory.
• Must be a resident of Rawalpindi or willing to commute.

Benefits:

• Competitive salary package (PKR 30,000 - 40,000).
• Friendly and supportive work environment.
• Opportunities for career growth and development.
• Training provided to successful candidates.

How to Apply:
Interested candidates are encouraged to send their updated CV to [Your Email Address] or WhatsApp their details to [Your Phone Number]. Please mention "Call Center Representative Application" in the subject line.

Job Types: Full-time, Contract, Fresher
Contract length: 12 months

Pay: Rs30,000.00 - Rs40,000.00 per month

Work Location: In person