Call Center Representative - Night Shift

We are looking for a Call Center Representative to handle outbound customer interactions in a professional and efficient manner. The ideal candidate will have strong communication skills, a positive attitude, and the ability to manage customer concerns effectively.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries in a courteous and timely manner.
• Make outbound calls to follow up with customers or provide requested information.
• Maintain accurate and detailed records of customer interactions using company systems.
• Resolve customer issues or escalate to the appropriate department when necessary.
• Meet or exceed performance goals related to call quality, response time, and customer satisfaction.
• Stay informed about product knowledge, promotions, and updates to assist customers effectively.
• Uphold company policies and maintain a professional demeanor at all times.

Qualifications:

• Minimum education: Intermediate or Bachelor’s degree (preferred).
• Previous experience in a call center or customer service role is an advantage.
• Excellent verbal communication and active listening skills.
• Basic computer proficiency and ability to use CRM or call management software.
• Strong problem-solving and multitasking abilities.
• Ability to work both independently and as part of a team.

Location:

Fasial Town Lahore

Benefits:

• Competitive salary package
• Paid training and performance-based incentives
• Opportunities for growth and career development
• Supportive work environment

Job Type: Full-time

Pay: Rs37,000.00 - Rs70,000.00 per month

Application Question(s):

• Able to work in Night Shift?

Location:

• Lahore Johar Town (Required)

Work Location: In person