Call Center Supervisor

We are seeking an experienced Call Center Supervisor to lead and develop our call center operations. The ideal candidate will be responsible for ensuring a high standard of customer service, driving efficiency, and building a motivated team that delivers excellence in patient and customer care.

Key Responsibilities

• Lead, coach, and develop a team of call center agents to deliver exceptional customer service.
• Ensure efficient shift staffing and effective resource allocation.
• Conduct training sessions and performance evaluations, providing corrective action when necessary.
• Ensure compliance with company policies, ethical standards, and best practices.

Education & Experience Requirements

• Bachelor’s Degree (or equivalent qualification relevant to the role).
• 5–7 years of industry experience in Customer Care / Call Center / Healthcare Call Center / Command Center environments.
• Minimum 2 years in a Team Lead or Supervisor role.

Languages

• English & Arabic – Must be fluent in both.

Job Type: Full-time