Call Center Supervisor

Are you a motivated professional with experience in call center operations and telemarketing?

Altibbi — the leading digital health platform in the Middle East — is looking for a Call Center Supervisor to join our dynamic Cairo team!

The ideal candidate will be responsible for performance monitoring, coaching, and driving KPIs to meet and exceed subscription, conversion, or sales targets. This role requires strong leadership, analytical thinking, and the ability to motivate teams in a high-pressure, fast-paced environment, preferably with a background.

Key Responsibilities

• Supervise, support, and motivate a team of call center agents to achieve acquisition or sales targets.
• Monitor individual and team performance metrics (e.g., conversion rates, calls per hour, subscriptions closed).
• Conduct regular performance reviews and one-on-one coaching sessions.
• Enforce adherence to quality standards and sales scripts.
• Ensure daily, weekly, and monthly targets are communicated and tracked.
• Identify underperformers and work with them to improve productivity and achievement.
• Schedule shifts and manage real-time coverage to ensure operational efficiency.
• Ensure accurate and timely reporting of team metrics and progress to upper management.
  
  

Qualification & Requirements

• Proven experience as a team leader or supervisor in a target-driven call center (minimum 2-3 years).
• Medical background (education, training, or experience in healthcare, pharmaceuticals, medical services, etc.) is highly preferred.
• Familiarity with health-related terminology, patient communication practices, or telehealth systems.
• Strong knowledge of customer acquisition processes, outbound sales, or telesales.
• Familiarity with CRM systems
• Excellent communication, motivational, and interpersonal skills.
• Good analytical and reporting abilities
• Average to good English communication skills
• Proficient in MS Office
• Flexible, organized, and able to work under pressure
• A bachelor’s degree is a must.
  
  

Why Join Altibbi?

At Altibbi, we’re redefining access to healthcare through technology — serving millions of users across the region. Join a passionate team that believes in innovation, growth, and impact.