Call Center Supervisor

We’re Hiring: Call Center Supervisor

Location: Lahore
Salary: PKR 65,000 + 5,000 Incentive
Industry: Call Center / BPO

Are you a people-focused leader with a passion for team performance and customer satisfaction? We’re looking for a dynamic Call Center Supervisor to lead, motivate, and manage our growing team in Lahore.

Key Responsibilities

• Lead, supervise, and motivate call center teams to achieve performance targets.
• Ensure smooth day-to-day operations with strong team management skills.
• Prepare reports and communicate effectively with clients and internal stakeholders.
• Utilize MS Office and call center tools for reporting and monitoring.
• Handle conflict resolution and maintain excellent client management practices.
• Comfortable working in rotational shifts.

Required Skills & Qualifications

• Minimum Bachelor's degree; Master’s preferred.
• At least 3 years of experience in a Call Center environment.
• Excellent leadership, communication, and problem-solving abilities.
• Strong understanding of call center operations and customer service workflows.

Benefits

• Competitive Salary
• Health Insurance
• Gratuity
• Subsidized Food
• Subsidized Mobile Connection

Job Type: Full-time

Pay: Rs65,000.00 - Rs70,000.00 per month

Work Location: In person