Call Center Supervisor

Date: 2 Feb 2026

Location:
KW

Company:
Alghanim Industries

Long Description Job Summary
The Call Center Supervisor will be responsible to coach and lead a team of representatives that maintain company’s relationships through handling inbound and outbound telephone calls.
Job Responsibilities
Supervise team performance of scorecard goals
Planning and supervising workflow to ensure highest quality customer service and increase sales
Coaching and monitoring representative regularly and consistently as positive role model to provide timely feedback on their performance
Categorize call center workflow inbound and outbound calls
Inquiring for the documents to apply credit as potential sales customers and offering them the available promotions for company’s product and services
Telemarketing Alghanim easy credit for electronics and other programs for recapturing old customers, following up recent ones and customers who bought cars either new or old
Train call center agents on customer service, telephone skills and the category of their work

Candidate Requirements
2-3 years related experience preferably in the local market
Good command of both English and Arabic

Education Bachelor’s Degree in Commerce