Call Center Supervisor

Outbound Call Center Supervisor – Solar Appointment Setting

At Sunsolar Solutions, we are committed to delivering exceptional customer experiences while helping homeowners transition to clean solar energy. We foster a positive, high-performance workplace that rewards initiative, teamwork, and professional growth. We are seeking an experienced Call Center Supervisor to lead our outbound appointment-setting team and help drive company growth.

We are seeking an experienced Call Center Supervisor to lead the company’s call center. As the Outbound Call Center Supervisor, you will lead a team responsible for scheduling solar consultations for our sales team. You will coach agents, monitor performance metrics, and ensure the team consistently meets appointment-setting goals.

Responsibilities

• Supervise and motivate a team of outbound call center agents responsible for scheduling solar consultations
• Lead the team in individual appointment setting performance
• Monitor call performance, conversion metrics, and appointment-setting goals
• Provide ongoing coaching, training, and performance feedback to team members
• Assist with hiring, onboarding, and development of new call center agents
• Ensure high standards of professionalism and customer service during all interactions
• Track and report team performance metrics to leadership
• Collaborate with sales leadership to improve lead conversion and appointment quality
• Maintain knowledge of Sunsolar Solutions products, pricing, and competitive positioning

Qualifications:

• 3+ years of experience in a call center, inside sales, or customer service environment
• 1–3 years of supervisory or team leadership experience
• Strong coaching, communication, and performance management skills
• Experience with outbound dialing systems or CRM platforms
• Experience with Ready Mode a plus
• Solar or home services industry experience preferred
• Valid driver’s license

Compensation: $50,000 – $55,000 base salary (DOE) plus performance-based commission. High performers can earn additional incentive compensation based on team results.