Bailey Information Technology

Call Center Supervisor &ndash; Key Personnel (2 Positions) 
 
NIH CIT Emergency Call Center | Bethesda, MD 
 
Supervise teams supporting 24/7 emergency communications. 
 
Responsibilities: 
- Manage staff and performance 
- Handle escalations 
- Support training 
 
Requirements: 
- 5+ years supervisory experience 
- 24/7 operations experience 
 
Location: On-site Bethesda, MD 
Clearance: Tier 2 Public Trust 
Schedule: Shift-based

Oversee dedicated teams at NIH CIT's Emergency Call Center, ensuring seamless 24/7 emergency communications for a vital research institution. Guide staff development, handle urgent escalations, and help train personnel to maintain high service standards in real-time critical situations.

Call Center Supervisor

Staff Management

Performance Management

Escalation Handling

Training Support

24/7 Operations Management

Join Bailey Information Technology and explore exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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