Call Center Training Program (AD)

Job Description

We are launching a Call Center Training Program designed to equip participants with practical skills in customer service and communication within a professional contact center environment. This program is ideal for individuals looking to build a strong foundation in customer experience, develop workplace readiness, and gain hands-on exposure to real call center operations

As a Call Center Operations Support, you will play a vital role in representing e& and ensuring customer satisfaction. Your primary responsibility is to provide front-line customer service, offering prompt and professional assistance to inquiries and resolving issues effectively. You will be the first point of contact, guiding customers and maintaining a positive corporate image. This role is crucial in upholding Etisalat's standards and contributing to efficient operations.

Responsibilities

• Answer customer inquiries promptly, ensuring a high satisfaction rate.
• Resolve customer issues and complaints, providing suitable solutions.
• Offer accurate and timely information to customers, keeping them informed.
• Forward specialized queries to relevant teams for expert assistance.
• Maintain a friendly and professional attitude, representing our brand values.
• Adhere to Etisalat's policies and procedures at all times.
• Document customer interactions accurately for future reference.
• Identify and escalate potential customer service issues for prompt resolution.
• Collaborate with other departments to enhance customer service processes.
• Stay updated with product knowledge and industry trends for accurate information.
  
  

Qualifications

• High school diploma or equivalent, with preferred customer service certifications.
• Excellent communication skills, both verbal and written, with active listening abilities.
• Strong problem-solving skills and a customer-centric approach to issue resolution.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Proficiency in using customer relationship management (CRM) systems.
• Basic computer literacy and familiarity with office productivity tools.
• Willingness to learn and adapt to new technologies and processes.
• Excellent time management and organizational skills.
• Ability to work effectively as part of a team and independently.
• A positive and customer-focused attitude is essential.