Call Centre Agent

Job Summary:

The Call Center Agent is responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving complaints, providing product and service information, and ensuring excellent customer satisfaction. The role requires strong communication skills, patience, and the ability to handle customer concerns professionally and efficiently.

Key Responsibilities:

• Answer incoming customer calls in a professional and timely manner
• Make outbound calls for follow-up, customer feedback, or service updates
• Respond to customer inquiries regarding products, services, appointments, and complaints
• Resolve customer issues and escalate complex cases to the supervisor when necessary
• Maintain accurate records of customer interactions, transactions, and feedback
• Update customer information in the system accurately
• Coordinate with internal departments to ensure customer requests are handled properly
• Follow company policies, procedures, and customer service standards
• Meet daily, weekly, and monthly performance targets
• Handle customer complaints calmly and professionally
• Ensure high levels of customer satisfaction and service quality

Requirements:

• Bachelor’s degree or Diploma in any related field
• Previous experience in call center or customer service is preferred
• Excellent verbal and written communication skills
• Strong problem-solving and conflict resolution abilities
• Good computer knowledge and data entry skills
• Ability to work under pressure and manage multiple tasks
• Professional attitude and customer-focused mindset
• Knowledge of CRM systems is an advantage
• Flexible to work shifts if required

Job Type: Full-time

Application Question(s):

• Do you agree for the salary of AED 3,500 + Commission ?
• Can you join immediately ?

Location:

• Abu Dhabi (Required)

Work Location: In person