Call Centre Agent (Night Shift)

Key Responsibilities

• Make outbound calls to potential customers using provided leads
• Explain ACA health insurance benefits in a simple and clear manner
• Identify customer eligibility based on income, household size, and age
• Handle objections professionally and manage different customer behaviors (including screamers)
• Follow DNC (Do Not Call) and TCPA compliance procedures
• Accurately collect and document customer information in CRM
• Transfer qualified and interested customers to the Verifier or Enrollment team
• Maintain call quality, conversion targets, and compliance standards

Required Skills & Qualifications

• Strong English communication skills (listening & speaking)
• Knowledge of ACA, Medicare, or Final Expense (preferred)
• Ability to work night shifts
• Calm, professional attitude with customers
• Matric / Intermediate education (minimum)
• Prior outbound call center experience preferred

Job Type: Full-time

Pay: From Rs40,000.00 per month

Work Location: In person