Call Centre Agent-Technical Support

Position: Call Centre Agent-Technical Support

Work location: Dubai, UAE

Job Responsibilities:

• Handle inbound and outbound calls related to technical inquiries, service requests, and troubleshooting.
• Diagnose and resolve hardware, software, network, or product-related issues using remote tools and standard procedures.
• Escalate unresolved or complex issues to higher-level support teams when necessary.
• Document all customer interactions, reported issues, and resolutions accurately in the ticketing/CRM system.
• Follow up with customers to ensure issues are fully resolved etc

Thank You & Regards,

N2S Recruitment Team