Call Centre Manager

We are looking for a Call Center Manager who is Arabic speaking and male, for a leading company in Abu Dhabi.

Qualifications

• University degree in any discipline from a reputable university.
• At least 5 years of Call Center Management experience, plus 2 years in insurance and/or medical provider environments.
• Excellent communication and interpersonal skills, preferably in Arabic and English.
• Customer orientated with sound problem solving/decision making abilities.
• Ability to manage pressure and stay calm in a fast paced environment.
• Ability to lead large teams and deploy viable standards of customer support.
• Strong people skills and emotional intelligence.
• Project management skills and ability to devise new technologies.