call centre UK

Key duties and responsibilities

• Customer Interaction: Answer inbound and outbound calls, respond to customer emails, and follow communication scripts while adapting as needed.
• Problem Solving: Listen to customer concerns, identify issues, provide solutions, and manage complaints.
• Order and Account Management: Process orders, payments, and applications; update customer records; and review account information.
• Information and Support: Provide accurate information on products and services, guide customers through troubleshooting or using products, and conduct occasional market research.
• Escalation and Reporting: Identify and escalate issues to supervisors or other departments when necessary and document trends in customer calls.
• Timing: 9:00am to 5:00pm
• Location:canal road sheranwala heights
• Gender: female

Job Type: Full-time

Pay: From Rs45,000.00 per month

Work Location: In person