Call Quality Analyst

Job Description – Quality Auditor

We are hiring a Quality Auditor at Wyzmindz Solution Private Limited. The role is focused on auditing customer interactions, ensuring compliance, and driving quality improvements in a BPO setup.

Key Responsibilities:

Conduct audits of calls, emails, chats, and complaint audits.

Identify gaps, share feedback with agents/teams, and suggest improvements.

Maintain audit reports and highlight key findings for management.

Provide coaching support to improve customer interactions and compliance.

Ensure adherence to processes, policies, and regulatory standards.

Requirements:

Graduate degree or equivalent experience.

Prior QA/auditing experience, preferably in BPO /customer service.

Strong banking experience in customer service will be preferred.

Good analytical, communication, and feedback skills.

Detail-oriented with strong organisational and time management skills.

Language : Hindi & English

Immediate joiners preferred.

Job Details: Organization: Wyzmindz Solution Private Limited

Location: Noida, Sector 63

Work Module: Work from Office

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: ₹300,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person