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WAidon is a bootstrapped startup, striving to become the top gun in hair regrowth sector.

Responsibilities

  • Monitor voice calls and chats for quality and compliance.
  • Score agent performance based on tone, empathy, issue resolution, and adherence to scripts.
  • Identify knowledge gaps and suggest training or coaching interventions.
  • Conduct root cause analysis for repeated quality issues.
  • Maintain call quality reports and recommend action plans for improvement.
  • Provide feedback and coaching to the agents to improve their performance

Knowledge, Skills & Attributes

  • Proficiency in Hindi & English (able to read, write and speak)
  • Bachelor's degree in any discipline (preference for healthcare backgrounds).
  • Minimum 1 year of experience in a quality analyst or auditing role.
  • Strong attention to detail and excellent analytical skills.
  • Good communication and interpersonal abilities.
  • Familiarity with quality assurance tools, audit formats, or testing platforms
  • Knowledge of customer service best practices and quality assurance techniques

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹26,000.00 per month

Benefits:

  • Paid time off
  • Provident Fund

Ability to commute/relocate:

  • Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Experience:

  • Quality Analyst: 1 year (Preferred)

Work Location: In person

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