Call Quality Assurance Analyst — BPO / Call Center

We are looking for someone who has worked in a call center and knows how to listen to calls and check if the agent did a good job or not.

• Salary: PKR 45,000 – 55,000/month
• Shift: 6:00 PM – 2:00 AM
• Location: Gulshan-e-Iqbal, Karachi
• Job Type: Full-Time | On-Site

Your Daily Work Will Include:

• Listen to recorded and live calls of our agents
• Give each call a score based on a checklist we provide
• Write simple and clear feedback for agents and their team leads
• Attend weekly team meetings to discuss call quality
• Report any common mistakes or problems to the manager

We Need Someone Who:

• Has at least 6 months to 1 year of call monitoring experience in a BPO or call center
• Understands how sales and customer support calls work
• Can use Excel or Google Sheets and call recording tools
• Can write feedback in English clearly
• Is available to work evening shift, 6 days a week — on-site only

> Important — Please Read Before Applying:

This job is only for people who have worked in a call center or BPO.
If your experience is in software testing, IT, or app/website QA — this is not the right role for you.

Salary & Benefits:

• PKR 45,000 – 55,000 per month based on experience
• Salary always paid on time — no exceptions
• proper training provided from day one
• Clear path to grow into Senior QA or Team Lead role
• Stable long-term job with a well-established company

How to Apply:

Apply on Indeed with your updated CV. Keep your phone active — we will call shortlisted candidates directly.

We welcome applications from all candidates regardless of gender or background.

Pay: Rs45,000.00 - Rs55,000.00 per month

Application Question(s):

• Do you have at least 1 year of experience monitoring or auditing calls in a BPO or call center? (Yes/No)
• Have you worked specifically with sales or customer support calling processes — not software or IT testing? (Yes/No)
• Are you available to work 6 days a week from 6:00 PM to 2:00 AM consistently? (Yes/No)
• Do you currently reside in or near Gulshan-e-Iqbal, Karachi? (Yes/No)
• Have you used a QA scorecard or call evaluation form to grade agent performance? (Yes/No)
• Are you comfortable providing written feedback to agents and team leads in English? (Yes/No)
• Do you have experience attending or conducting calibration sessions? (Yes/No)
• Is your background strictly in voice-process or contact center QA — no software, app, or website testing? (Yes/No)

Work Location: In person