Capacity Management Manager

Job Description

1. Demand Forecasting & Analysis Build regional and time-slot-based supply-demand forecasting models based on historical data and market trends Identify peak periods and potential supply gaps to proactively prepare supply plans

2. Rider Supply & Shift Management Develop effective rider scheduling plans to ensure supply-demand alignment Manage daily shift inventory to guarantee adequate coverage across zones and time slots

3. Real-Time Monitoring & Operational Adjustment Establish a real-time supply-demand monitoring mechanism to identify areas with insufficient or redundant supply and quickly respond to market changes, and dynamically adjust regional configuration and scheduling plans Adjust the fulfillment radius, expand the service boundary, or temporarily compress the operation area to ensure fulfillment in the core area

4. Strategy & Process Optimization Contribute to the design of onboarding policies, cross-zone dispatch logic, and shift release mechanisms Continuously optimize rider shift efficiency, activation rate, and fulfillment KPIs Design and run structured A/B tests and impact analysis for shift and supply policy refinements

5. Cross-Functional Collaboration Work closely with Marketing, Fulfillment, and Data teams to execute operational strategies Coordinate between 3PL partners and in-house fleets to adapt to real-time demand shocks

Job Requirement

1. Bachelor’s degree or above, preferably in Operations, Logistics, Data, or Supply Chain-related fields

2. 1+ years of experience in scheduling, dispatch, or supply-demand operations; experience in rider platforms or logistics is a plus

3. Proficiency in SQL, and data analysis tools; strong analytical and problem-solving skills

4. Excellent communication and collaboration skills across teams

5. Detail-oriented and able to make quick decisions under pressure