Capacity Manager

Role Summary:

Own L3-level operations for Capacity Management within a highly regulated banking estate, ensuring availability, performance, security, audit readiness, and rapid recovery as per RTO/RPO.

**Key Responsibilities:**

- Provide L3-level support for Capacity Management in a mission-critical banking environment.

- Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements.

- Operate under ITIL processes (Incident/Change/Problem/Knowledge).

- Maintain high availability, performance, and security; participate in DR/BCP drills.

- Design/architect, capacity plan, and optimize Capacity Management for large-scale banking workloads.

- Lead major incidents/war rooms; guide L1/L2; produce post-incident reports for auditors.

- Define standards, golden configurations, and automation (scripts/Infra-as-Code) to reduce toil.

- Roadmap planning, version upgrades, performance baselining, and DR strategy ownership.

**Required Tools & Technologies:**

- ITSM (ServiceNow/BMC), monitoring (Grafana/Prometheus), vendor admin tools

Relevant Certifications:

- ITIL Foundation

Experience Requirements:

- 5+ years in architecture, performance engineering, and major incident leadership.

Soft Skills & Banking Behaviors:

- Clear communication with operations, security, audit, and business stakeholders.

- Evidence-driven troubleshooting; strong documentation and runbook hygiene.

- Ownership mindset with 24x7 support readiness and on-call rotation participation.