Captain Waiter

Captain Waiter - Persian (Irani) Cuisine

Job Description

The Captain Waiter - Persian Cuisine is responsible for leading and supervising the service team in a Persian-themed dining environment. The role requires deep knowledge of Persian culinary culture, strong leadership in guest service, and the ability to train and guide waitstaff to deliver a refined, authentic, and engaging dining experience.

Key Responsibilities

Guest Service & Operations:

- Greet and escort guests to their tables with professionalism and warmth.

- Ensure guests are offered menus, specials, and detailed descriptions of Persian dishes and drinks.

- Supervise and support waiters and runners to ensure smooth service flow.

- Upsell signature items and make personalized recommendations.

- Monitor guest satisfaction and address concerns promptly.

- Ensure tables are properly set and cleared in a timely manner.

Skills

Team Coordination:

- Brief team members before each shift about the menu, specials, and any VIP guests.

- Train and coach new staff on service standards and Persian menu knowledge.

- Communicate clearly with the kitchen and bar teams to coordinate orders efficiently.

- Assign side duties and oversee completion (station cleanliness, refills, setup).

Product Knowledge:

- Demonstrate strong knowledge of Persian dishes.

- Explain ingredients, preparation, and cultural significance to guests if needed.

- Be able to handle questions about allergens, spice levels, and dietary needs.

Compliance & Hygiene:

- Ensure compliance with hygiene, grooming, and uniform standards.

- Follow all food safety, sanitation, and service policies.

• - Report any service or equipment issues to supervisors promptly.