Card Acceptance Relationship Manager

A subsidiary of Al Ahly Capital, Al Ahly Momkn is a fast-evolving Fin-tech company committed to promoting secure, convenient & seamless payment solutions and financial services for business owners, service providers and consumers across Egypt.

At Al Ahly Momkn, we foster a culture of innovation, collaboration, and personal growth.
We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team, you'll have the opportunity to work on exciting projects, learn from industry experts, and be part of a supportive and inclusive community.
1- Client Relationship Management:

• Manage and maintain strong relationships with assigned merchants, ensuring high satisfaction and longterm retention.
  
• Act as the primary point of contact for merchants for card acceptance and related solutions.
  
• Conduct regular check-ins with key accounts to review performance, challenges, and growth opportunities.
  
• Handle escalations professionally and coordinate internally to ensure timely resolution.
  

2- Merchant Growth & Sales Performance:

• Drive growth of card acceptance volumes through upselling, cross-selling, and expanding merchant engagement.
  
• Identify merchant needs and propose suitable solutions beyond card acceptance where relevant.
  
• Support the acquisition of new chain merchants and strategic accounts as needed.
  
• Monitor merchant performance, highlight risks, and take proactive actions to increase activity and utilization.
  
  

3- Product Feedback & Internal Alignment

• Conduct structured briefing sessions with the Product team to communicate merchant feedback, market needs, and improvement opportunities.
  
• Provide insights on competitor offerings and market trends within fintech and acquiring.
  
• Support internal teams by clarifying merchant expectations and service requirements.
  

4- Reporting & Documentation

• Maintain accurate merchant records, meeting notes, and pipeline updates.
  
• Track progress of merchant onboarding, implementation, and activation.
  
• Provide periodic reporting on portfolio performance, key issues, and growth opportunities.
  
  
  
  
  

Requirements

• 3–5 years of experience in Sales, Relationship Management, or Account Management.
  
• Minimum 2 years of experience in Fintech (preferred in acquiring / card acceptance / payments).
  
• Strong knowledge of card acceptance solutions, merchant acquiring, or payment ecosystems is a strong advantage.
  
• Proven experience managing key accounts, preferably chains or multi-branch merchants.
  
  
  
  

Benefits

• Embark on an exciting journey with the Fin-Tech Experts.
  
• Join a workplace that actively encourages and supports all talents.
  
• A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
  
• Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.