Care Coordinator

Job Title : Care Coach / Health Care Coach

Location : Banjara Hills, Hyderabad

About Us:

HEAPS is one of the fastest growing health tech start-ups in India today. With more than 5 million patient interactions till date, HEAPS is revolutionising how insurers, doctors and patients experience health care. We have an AI driven end-to-end care management platform which coordinates, tracks and monitors the health of the patient empowering them with the right information to take right decisions at the right time about their health. HEAPS is backed by marquee investors - titans in the healthcare industry who have invested more than $7.4 million in Series A funding. HEAPS is on a path for global scaling and we are already present in 4 countries.

Responsibilities :

• Engage with the patients over various touchpoint calls to understand their current medical health status, past medical/surgical history, medications taken, labs done etc.
• Understand if the patient has any additional requirements – medications, labs, dietitian, physiotherapists etc.
• Understand patients’ current social determinants and lifestyle status
• To effectively engage the patients in giving complete medical history and determine if they have any deviations from the recommended care plan.
• Provide patients with the psychosocial support needed to cope with chronic, acute, or terminal illnesses.
• Monitor patients to evaluate the progress of their health
• To smartly handle patient queries and provide response from pre-defined FAQs.
• Educate patients on their chronic conditions, treatment options, and the importance of consistent adherence to their care plans
• Understand if the patient is compliant to Labs, Medications, Diet & coach them effectively in order to be complaint with the prescribed treatment plan
• To ensure effective patient data management

Skills :

• Excellent knowledge and interpretation of medical conditions and medical terminologies
• Effective Patient medical history taking skill
• Coaching the patient to be compliant on different medical parameters
• Clarity in communication; Ability to articulate and talk to the patient in a clear manner without ambiguity
• Active Listening skills, being compassionate with the patients
• Passionate about the role and have patient care as priority
• A natural conversationalist: Should be well read and have the ability to engage patients on variety of topics
• Handling complaints and resolving grievances and conflicts which the patients might have
• Entering, transcribing, recording, storing, or maintaining information in written or electronic form
• Analytical mindset with the ability to interpret health data and trends effectively
• Pleasant disposition, naturally pleasing to talk and have positive attitude
• Collaboration is key; should be a team player and can bridge the gap across all departments

Qualifications :

Minimum bachelor’s degree in clinical/Medico/Biology background. (Preferred Pharmacists, Registered Nurses, Clinical Psychologists, Dietitian, Nutritionist, or such related fields.)

Proficiency in Telugu, English and Hindi. Other regional languages are beneficial.

Minimum 2 years’ experience in wellness coaching/health coaching or care management process

Job Types: Full-time, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Banjara Hills, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Clinical: 1 year (Preferred)

Language:

• Telugu (Required)
• English (Required)
• Hindi (Required)

Location:

• Banjara Hills, Hyderabad, Telangana (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person