Care Coordinator/Social Worker

Job description

Help vulnerable Medicaid members access healthcare and life-changing services.

Three Ways to Qualify — One Role That Matters

Washington State's Health Homes program defines three distinct qualification pathways for Care Coordinators. You do not need a clinical nursing license. What you need is the right combination of education, experience, and commitment. Bridging Care actively recruits across all three pathways.

PATH 1: Degree + Experience Track

■ Bachelor's or Master's degree in Social Work, Psychology, Human Services, Behavioral Sciences, or a related field PLUS 2+ years of direct service experience

■ Associate's degree in a related field PLUS 4+ years of direct community or social service experience

■ Community Health Workers (CHWs) with qualifying education and experience are explicitly welcome

■ No clinical nursing license required — this is a coordination and relationship role, not a clinical procedures role

■ Examples of qualifying degrees: BSW, MSW, BA/BS Psychology, BA/BS Human Services, BA/BS Behavioral Sciences, and closely related fields

PATH 2: Experience Waiver Track

■ 2+ years of direct experience in ANY of the following qualifying categories:

■ Community health outreach or care navigation

■ Housing or social services casework

■ Peer support or recovery coaching

■ Medicaid or Medicare patient engagement

■ Bilingual community health advocacy

■ Home care or direct support work with high-needs populations

PATH 3: Certified Medical Assistant (CMA/RMA) Track

■ Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) with an Associate's degree

■ This is a career move, not a step sideways — Care Coordinators earn more, work with greater autonomy, and build deeper relationships than a clinic MA role allows

■ CMAs with field experience are especially strong candidates: FQHC, home health, mobile clinic, managed care, or community health settings translate directly

■ Clinical setting MAs are also welcome — your patient care foundation combined with your documentation skills is exactly what this role requires

■ Health Home CCs do not administer medications or perform clinical procedures — they build care plans, coordinate across providers, and show up for members who have nowhere else to turn

■ If you have been working in a clinic and want a role that pays more, offers more flexibility, and puts you directly in the community — this is a career move worth exploring

What the Work Actually Looks Like

This is a field-based, relationship-driven coordination role. A typical week includes:

In-home and community field visits — you go where your members are, in their homes and at their clinics, building the kind of relationship no clinic appointment allows
Health Action Plan development — with each member, you build a personalized plan addressing chronic conditions, goals, and the real-world barriers between them and better health
Cross-provider coordination — you are the connective tissue between the member's doctors, behavioral health providers, housing supports, and social services
Telehealth visits and phone outreach — Tier 2 and Tier 3 visit types in addition to in-person field work
Accurate, timely documentation in OneHAP and Lead Organization systems — we train you completely on every system before you see your first member

Backgrounds We Specifically Want to Hear From

Community Health Workers (CHWs) — especially those with WA DOH Core Competency certification. You qualify directly. We just need to build the documentation.
Certified Medical Assistants and Registered Medical Assistants with an Associate's degree — your clinical foundation is exactly what Health Home care coordination needs, especially with field, FQHC, or community health experience.
Certified Peer Support Specialists (CPSS) — lived experience with behavioral health and substance use is exactly what our member population needs. Your credibility in the community is a genuine asset.
Housing navigators and case aide workers — if you have been doing home visits, case files, and resource navigation in any social services setting for 3+ years, your experience translates directly.
Bilingual and bicultural community advocates — Spanish, Somali, Vietnamese, Amharic, and other language communities are heavily represented in our member population. Bilingual CCs are exceptionally high-value and in short supply.
Recovery coaches and substance use outreach workers — your lived experience and community trust are not entry-level. They are an asset we cannot train.
Social work, psychology, and human services graduates with 2+ years of direct service — this role was built for your skill set.
Anyone who has been told a healthcare coordination career is not accessible to them — it may be, and we want to find out together.

Requirements

Washington State residency — this is a field role with in-home visits in your assigned county
Valid Washington State driver's license and personal vehicle with auto insurance
One of the three qualification pathways described above
Comfort with technology and multiple platforms — you will use EMR and documentation systems daily
Commitment to meeting clearly defined daily and weekly documentation and billing benchmarks
Home internet — you will need home internet for days you are documenting remotely

Benefits

Medical, dental, and vision insurance (100% company covered for employees)
Life AD&D — company-paid $15,000 employee policy
11 paid holidays, 2 weeks paid vacation, 6.5 sick days, and 2 personal days
Employee referral awards
Employee discounts (movie tickets, concerts, travel, and more)
Clear performance metrics and goals from Day 1 — you always know what success looks like
Mentorship and daily supervisor support through your first 30 days

Company Description
About Us
Bridging Care LLC was created as a joint venture between two 501(c)3 nonprofit organizations with a shared mission: advancing health equity through whole-person care. We are a Care Coordination Organization (CCO) that works in partnership with Department of Social & Health Services (DSHS) to support members in the Washington Health Home Program.

If you enjoy working hard and being part of a team that truly supports one another, you will thrive here.

Job Type: Full-time

Pay: From $27.00 per hour

Benefits: