Care Manager - Regional Emergency Services

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

The Care Manager is responsible for coordination of the plan of care through collaboration with the provider, the interdisciplinary team, the patient and family.

The Care Manager facilitates the plan of care with the underlying objective of enhancing the quality of patient care, optimizing clinical outcomes and patient satisfaction while managing the cost of care. In addition, the Care Manager helps drive change by identifying areas where performance improvement is needed (e.g., day to day workflow, education, process improvements and patient satisfaction).

The Care Manager is accountable for a designated patient caseload and plans effectively in order to meet patient needs, manage the length of service, promote efficient utilization of resources and ensure a well-organized and safe plan of care is established for every patient.

Responsibilities

• Manage, coordinate, and facilitate patient care progression throughout the continuum.
• Completes psychosocial assessments using departmental procedures and within the required timeframes.
• Works collaboratively and maintains active communication with providers, nursing and other members of the health care team to effect timely, appropriate patient management.
• Utilizes critical thinking, assessment findings and clinical skills to lead interdisciplinary team in plan of care development and implementation.
• Identifies delays or alterations in the plan of care and addresses/resolves system (internal and external) problems impeding diagnostic or treatment process to ensure delivery of care in the most appropriate setting.
• Makes the necessary arrangements to facilitate and coordinate support services to significantly improve outcomes, through safe, sustainable plans of care and appropriate follow up.

Minimum Requirements

Education: Bachelors of Science in Nursing or higher, or Bachelors of Science in Social Work or higher is required.

If a Registered Nurse, current licensure as a Registered Nurse by the NC Board of Nursing is required.

Experience: 3-5 years of Medical Case Management.

Clinical Coach Certification required.

Other Information

Shift: PRN

Coverage: as needed for all regional hospital